Due to the nature of creating small batch hand-crafted goods, we do not provide refunds — all sales are final. Exceptions may be made at our discretion in the event a mistake has been made on our behalf.
Should your package arrive damaged, we must be notified within 24 hours. Please contact firstname.lastname@example.org with your first/last name and order number attached.
Additionally, save all packaging materials and damaged items as photographic/physical proof will be required. Damages without required proof will not be processed for a claim.