Refund Policy


RETURNS AND REFUNDS

Due to the nature of creating small batch hand-crafted goods, we do not provide refunds — all sales are final. Exceptions may be made at our discretion in the event a mistake has been made on our behalf.

DAMAGES

Should your package arrive damaged, we must be notified within 24 hours. Please contact julie@thehousewarmingproject.com with your first/last name and order number attached.

Additionally, save all packaging materials and damaged items as photographic/physical proof will be required. Damages without required proof will not be processed for a claim.